STAR Tools Documentation

What is STAR Tools?

STAR Tools is a suite of Chrome extensions built for claim investigators on Paragon. It consists of two independent extensions:

STAR Tracker

Automatic AHT tracking per queue, per marketplace. Real-time dashboard, floating widget, agent status monitoring, and quality-of-life automations.

STAR Annotations

One-click annotation injection for Paragon cases. Category-based buttons, folder organization, email auto-fill, and tracking data capture.

Installation

Profiles

STAR Tracker supports three independent profiles. Each has its own queue map, dashboard, settings, and detector. Switching profiles is instant via the launcher.

Core Tracking

STAR Tracker automatically detects when a case starts and ends in Paragon, measuring the exact handle time per queue.

Dashboard

The popup dashboard shows live stats grouped by marketplace. Click any MP header to collapse/expand. Navigate between dates to view historical data.

• Queues grouped by marketplace with color-coded headers
• Live case count, total time, and average AHT per queue
• Recent Cases panel (last 5 cases with queue, time, case ID)
• Date navigation for historical stats
• Export: CSV with daily stats, aux time, and case log
• Import: accepts export format and backup format, merges with existing data

Floating Widget

A compact floating timer visible on every page when a profile is active. Shows the current case queue, label, flag, target time, and live aux status.

• Draggable — position cached in storage
• Open/closed state persisted across page loads
• Lite mode: simplified styling, 3s update interval

Settings

Four collapsible sections for full customization:

Paragon Dark Mode

One toggle inverts Paragon's entire UI into a dark theme using CSS filter: invert(1) hue-rotate(180deg). Images and videos are re-inverted to preserve their original colors.

Auto Features

Marketplace Badge

A colored badge with the marketplace code (US, UK, DE, IN, etc.) displayed next to the queue name in the case header. Provides instant visual awareness of which marketplace the current case belongs to.

Auto-Open Tools

Automatically opens investigation tools when a new case starts, based on which marketplace folder the queue belongs to. Currently available for SAFE-T only.

How it works

1. Go to Settings > Additional Quality of Life > Auto-Open Tools
2. Each tool starts empty (inactive). Click the + button to assign marketplace folders.
3. When a new case loads and the queue's marketplace matches an assigned folder, the tool opens automatically.
4. Remove a folder by clicking the X on its badge to stop auto-opening for that marketplace.

Tool locations

Keyword Alerts

Define keywords that trigger a visual alert when found anywhere in a case. Alerts fire automatically on case load.

• Add/remove keywords with enable/disable toggle per keyword
• Scans all frames including sibling iframes
• Glass modal alert with Acknowledge button
• Three visual modes: dark glass, light glass, lite flat

STAR Annotations

Injects annotation buttons below the claim action textarea in Paragon. Buttons insert pre-written text for SAFE-T claim resolutions. Supports category-based organization with folder filtering.

Button Editor

Click the extension icon to open the editor popup. Manage your annotation buttons with full CRUD operations.

• Add, edit, delete, and reorder buttons (drag and drop)
• Category color pickers (GRNT, NOGRNT, Miscellaneous)
• Folder management: create/delete folders
• Per-button folder assignment
• Import/Export as JSON

Tracking Auto-Fill

Automatically captures return and forward tracking data from the case and fills email blurb placeholders.

Sidebar widget on the left panel shows all captured data with editable fields and retry buttons.

Changelog

Architecture

STAR-Tracker/
  manifest.json          MV3 config, content script rules
  background.js          Service worker: timers, routing, storage
  content.js             Main frame: case detection, aux, dark mode
  attachments.js         All frames: attachments, submit, auto-open tools
  widget.js              Floating timer on all pages
  launcher.html/js/css   Profile selector
  profiles/
    registry.js          Profile definitions
    _template/           Template for new profiles
    safet/               SAFE-T (config, detector, popup, settings)
    ssr/                 SSR
    pat/                 PAT

STAR-Annotations/
  manifest.json          MV3 config
  background.js          Opens editor on icon click
  inject.js              All injection logic (~1069 lines)
  editor.html/js/css     Button editor popup

Storage Keys

Profile-Scoped

Global